Agent Customer Service - Guerrero - DHL Express

Descripción

Connect with the World through DHL Express

DHL's success is built on our people and culture.

We are committed to empowering every team member to make a significant impact on our business, fostering an environment that values personal commitment and global community involvement.

About the Role:

• Provide exceptional customer service, ensuring satisfaction and retention by offering new or additional products/services via phone calls or other contact methods.
• Analyze customer account queries for resolution, identifying opportunities to promote DHL services/products while maintaining high-quality interactions.
• Cultivate relationships with customers by booking cargo onto flights efficiently.
 
• Take bookings generated from various sources (phone,email etc.), clarify issues, resolve problems for customers ,bookings into systems,Cargo information tracking, face-to-face interaction also handled., respond inquiries answer questions,best fit solutions provided . assist in center locations,resolving timely manner service-management related problems maintain call-volume trends analyses forecasting consider future needs stuff capacity.Customer support coordination happening often issue posting calling likewise solve everything arrange newly created,disturbing connection dissatisfaction identification unrec=sell best solution”,