Technician CRM/ep - Ciudad de México - Boston Scientific Corporation

Boston Scientific Corporation

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Technician CRM/EP - PUEBLA:

Remote Eligible: Field Based
Onsite Location(s): Mexico, Distrito Federal, MX
Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.

With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

Job requirements

Bachelor's degree or degree Biomedical Engineering, nursing, hemodynamic technician or similar. (Not closed to healthcare careers, but have focus on Business and administration skills)
Based in Puebla, Mexico
Microsoft Office.
Availability to Travel
People skills and relations

English Language

B2 or above
Full Schedule availability
Sales experience or interest
Result Oriented
Customer service
Teamwork
Sense of Urgency
Recently graduated can apply

Purpose Statement

Promote company products through education of current & potential customers and implant within a defined region by providing clinical education for routine issues.

Responsible for the day-to-day field execution and management of Boston Scientific clinical trials at selected clinical trial centers.

Key Responsibilities

Commercial Support: Under close supervision, serve as primary resource for clinical support consisting of tackling routine issues relating to troubleshooting, programming, and patient followup for company products.
Assist in the education of customers on the merits and proper clinical usage of company products by participating in presentations and demonstrations to keep all customers abreast of the latest BSC products.
Attend unit implants in the labs and operation rooms of hospital accounts and perform patient followup to assure customer and patient success with the implanted products.
Team up with Sales Rep to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
Start developing business relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences).
Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
Clinical Trial Support: Managing and providing technical support for clinical trial activity within assigned territory by supporting the site authorization process and study procedures as defined in the clinical investigational plan.
Providing initial and continuous training, education and support for clinical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features.
Oncall duties may be required 24 hours a day, 7 days per week.

Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Job Scope and Leveling Guidelines

Knowledge

Problem Solving

Applies professional concepts and company policies and procedures, analyzes data or situations, and exercises judgment to recommend solutions to solve problems.

Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.

Planning and Organization
Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager.

Discretion/Latitude; Supervision Received; Decision Making
Receives general supervision. Makes recommendations which may be reviewed by manager. May exercise authority within limits. May seek guidance in resolving problems.

Business Relationships and Project Management
Begins establishing and cultivating internal business relationships to facilitate completion of tasks. May participate in project teams.

Impact
Participates in the completion of departmental projects and goals. Errors in judgment or failure to achieve results would normally require an expenditure of resources to rec