Head of Digital Infrastructure Services Americas - Toluca, México - HSBC

HSBC

Empresa verificada

Toluca, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

- "At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._

Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of wellbeing, balance and car care"_

We are currently seeking an experienced professional to join our team in the role of Head of Digital Infrastructure Services Americas

If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition.

Digital Infrastructure Services encompasses all aspects of operating system software, infrastructure software and middleware through maintenance of an effective relationship with various IT vendors and internal / external suppliers and partners.

Digital infrastructure Services is also responsible for the transition of services into the production environment and the ongoing control of those services through effective scheduling, processes and procedures through the use of a group standard framework and group standard tools.

Principal responsibilities

To lead the Digital Infrastructure Services Americas team comprises of 5 people with geographic presence in Americas to provide endtoend infrastructure delivery, automation, service management, technology consultancy, vulnerability management and enduser IT support services to WPB Digital business and IT teams in the Americas.
To take part in the DIS WPB Technology leadership team representing the infrastructure discipline to actively drive consistency and efficient on work processes across WPB service lines.
To stay abreast of technology trends and advise IT and the business about potential benefits or impacts.
To actively drive the innovation culture in the infrastructure discipline with a vision of transforming traditional infrastructure engineering discipline towards an efficient, SRE led infrastructure function through adoption of Infrastructure as Code principles and Agile Ways of Working.
Collaborate with Service Management Disciplines and Service Management Practice resources to promote Service Management best practice and adoption
Responsible for leading and influencing the GB/GF IT Team to meet functional goals in the region, and oversee delivery of the portfolio to time, cost and quality targets
A broad understanding and comprehensive appreciation across Infrastructure management process and principles: This profile also encapsulates the responsibilities of the Discipline Lead where more extensive knowledge of a specific discipline(s) and the relevant processes are required
Work collaboratively with GB/GF representatives to improve engagement and drive tangible businessaligned improvements & benefits to ensure operationally that the process delivers business value.
Strong advocate of Full Stack Infrastructure Engineering with active focus on implementing capability uplift initiatives in the infrastructure disciplines.
Accountable for ensuring timely implementation of security vulnerability management across all Americas WPB Digital services to safeguard the critical services against cybersecurity threats.
To research and evaluate products in support of the technical strategy. This incorporates software and hardware evaluation together with the production of reasoned reports that can be used in support of business cases for senior management approval.
Adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

To provide leadership on problem investigation and recovery in complex situations.

Ensure compliance with all relevant internal instructions and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behavior.

Requirements

Requirements: