Implementation Specialist - Palacio de Gobierno Del Estado de Jalisco - GEODIS

Descripción

The Implementation Process Owner is responsible for leading the design and documentation of complex, end-to-end processes to meet management, client, and operational requirements.

This role is crucial in ensuring that processes are efficient, effective, and aligned with organizational goals and cover the agreed and signed SOW with clients.

Key Responsibilities

• Design, formalize, and implement end-to-end (E2E) processes based on client and internal requirements.

• Develop and maintain comprehensive documentation for both external and internal stakeholders.

• Continuously improve and review existing processes and documentation throughout the project lifecycle.

• Assess and validate process change requests before sharing them with the relevant teams (central or regional) for implementation.

• Serve as the liaison between process stakeholders and project teams, ensuring alignment with organizational and business objectives.

• Foster a culture of continuous process improvement.

• Enhance customer experience by ensuring processes consistently meet or exceed expectations.

• Define and develop process management tools, including control points and KPIs, linked to processes and reporting.

• Ensure tools for regular monitoring and analysis of key performance indicators are designed and integrated with the processes.

• Provide necessary external and internal training before project go-live.

• Participate in other duties as assigned, which may include managing small internal projects.

Profile

5 to 10 years of experience in logistics or supply chain process development, change management, or continuous improvement, ideally in international or multicultural environments.

• Proficiency in handling complex, tailored processes and managing documentation.

• A naturally curious mindset with a strong focus on learning, improvement, and attention to detail.

• Fluency in English, both written and spoken, is required.