Customer Service for the Manufacturing Industry - San Pedro Mártir, México - North American Production Sharing, Inc.

Descripción

Customer Service Representative

What you'll do:

-Meet with new accounts in the onboarding process and start an ongoing working relationship
-Provide "white glove service" to assigned clients
-Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
-Handle incoming client support requests submitted via phone, email, and online portal, and document cases in the ticketing system with high level of professionalism
-Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
-Determining the quickest, most effective ways to answer a client's or customer's questions
-Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
-Monitor account activity such as orders, inventory, shipping, and more
-Order Processing/ Mangement
Acount follow up

What you'll need:

-Experience in the customer service field
-Ability to learn software systems
-Strong empathy for Merchants and a passion for revenue and growth
-Strong attention to detail and high-level organizational skills are a must
-Demonstrate excellent verbal and written communication skills
-The ability to take initiative and use critical thinking to solve problems
-Experience working with warehouses, e-commerce, or logistics is a plus
-Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics among others.

Schedule

Monday - Friday from 7am till 5pm.

Located in front of Plaza Sendero within Los Nogales industrial park
(Tijuana - Rosarito 2000 Corridor)

Or

Parque Industrial El Bajio, Los Olivos 6500-Int. 1-F, 21503 Tecate, B.C.