Middleware Production Support Manager - Ciudad de México - Citi

Citi

Empresa verificada

Ciudad de México

hace 4 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Manage and support a safe, reliable, consistent and cost-competitive technology supporting Middleware Products for Latam

Provide management, support, maintenance and performance & tuning the Middleware software in Latam and ensuring their availability, security and integrity.

Work with the team to ensure that the associated Middleware products and to ensure availability and optimum performance.

Responsible for documenting day-to-day support activity in the company Help Desk system and providing regular updates to management.

Lead the projects assigned to integrate referential sources and feeds related to IT Asset Management solution.

This position requires a minimum of 5+ years of Distributed servers experience, and in-depth knowledge of industry-standard technologies (e.g. Java/J2EE,Weblogic,.Net,, Websphere, Web, IIS) and Strong Management and leadership skill.

General Roles and Responsibilities

Build a high-performance production support team with the right talent mix to exceed client expectations

Be responsible for problem management including managing outages, resolution, co-ordination with stakeholders and communication
Ensure control processes are in place in alignment with Citi policies
Provide 24x7 on call problem resolution

Support Engineering and Business projects.

Review request for changes (Business and Functional requirements, etc).

Troubleshoot to determine root cause of problems in Production environments

Implement workarounds and temporary fixes

Perform Application and Middleware logs analysis

End-end Incident tracking and client follow-up, including postmortem

EOL, EOS Track and fulfillment

Participate on Technical Audit review (ARR)

Support Engineering architecture definitions

Provide support to Capacity Planning and Performance Management teams

Coordinate Middleware Installations

Qualifications:

Requisite Knowledge/Capabilities

Strong Management and Leadership skill.
Strong knowledge on Middleware Solutions (e.g. Java/J2EE,Weblogic,.Net, Web Logic, MQ, Websphere, SUN One Web, IIS, Siteminder, LDAP, security).
Strong knowledge on UNIX, Wintel, Aix operating systems
Strong background on the Unix with scripting (ssh, Shell, perl) with various platforms (AIX, Linux, Solaris)

General Attributes

Excellent interpersonal skills as team player and team leader
Strong communication and documentation skills in Spanish and English.
High level of personal and professional integrity.
Results orientation commitment to follow initiatives through to completion.
Ability to break down complex problems and projects into manageable goals
Ability to analyze complex information and evaluate options.
Ability to negotiate and work under pressure
Ability to manage risk appropriately.

Education Level:
Bachelor's Degree or Equivalent experience

Primary Location:
LATAM, México

Schedule:
Full-time

Shift:
Day

Job Employee Status:
Regular

Travel:
Yes

Relocation:
No

Office Location / Address:
Mexico, LATAM

Language skills :
English 80%

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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