Mca Testing Fraude C04 - Tlahuac, México - Citi

Citi

Empresa verificada

Tlahuac, México

hace 4 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients.

Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.

Responsibilities:

Perform investigation of potential fraud activity on existing credit card accounts.
Respond to inbound client inquiries and assist with specific servicerelated requests and concerns
Provide solutions to client issues through the usage of all available resources under limited supervision
Complete assigned tasks in an accurate and timely manner
Consistently achieve individual and team performance targets
Contact card members to verify charges and recent activity to identify any potential fraud
Ensure a positive customer experience while
Determine specific verification procedures to be used in processing customer's information

Qualifications:

13 years relevant experience
Minimum 1 year of customer service experience
Ability to process both inbound and outbound client calls
High attention to detail with the ability to interpret data and organize information
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Lic - Administración, Economía

Lugar de Trabajo - Moras del valle

Esquema Hibrido

Objetivo
Revisar que los controles que tiene el área sea los adecuados para mitigar el riesgo

Funciones:

Realizar pruebas de monitores, mensuales, semestrales anuales, hace un análisis adecuado de control y riesgo.
Identificación de pruebas
Seguimiento

Habilidades

Analítico
Toma de decisiones
Tolerancia a la frustración
Trabajo bajo presión

Excel, Base de datos

-
Job Family Group:

Operations - Services

-
Job Family:

Fraud Operations

-
Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting