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    Ciudad de Mexico - Mexico City, México - Expeditors

    Expeditors
    Expeditors Mexico City, México

    hace 6 días

    Expeditors background
    De jornada completa
    Descripción
    del empleo

    KEY RESPONSIBILITIES:

    EXPEDITORS CORE COMPETENCIES

    Exceptional Customer Service

    Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

    This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

    Job Execution

    Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

    Reliability

    Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

    Collaboration

    Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

    Communication

    Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

    Culture

    Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

    Personal Growth and Development

    Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

    AGENT CORE COMPETENCIES

    Timely and Accurate Billing and Accounting

    Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

    Timely and Accurate Data Entry

    Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

    Timely and Accurate Shipment Processing

    Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

    Quotes

    • In conjunction with Air Export Manager, create quotes for Export operations.
    • Meet deadlines set by customers and sales/retention on responding to pricing requests.
    • Track and report the results of quotes by maintaining and updating the Quoting in the Database (Quoting Power BI or another system)

    Analysis of Rates

    • Review and analyze carrier rates.
    • Review feedback from sales/retention and customers on rate competitiveness.
    • In conjunction with Air Export Manager, work with carriers to keep rates fresh and competitive.

    Rate & Surcharge Maintenance

    • Maintain rate databases updated.
    • Maintain and distribute information about increases and changes on the market.
    • Follow up and revise the expiring rate agreements and contracts.

    General Support

    • Provide general support for sales/retention on air pricing.
    • Provide other general pricing support as specified by the network.
    • Provide support to operational team on approval of quotes from customers.
    • Provide support to operational team on the registration of rates on ATS and with the carrier.
    • Provide support to operational team on the compliance of Expeditors policies.
    Requisitos

    KNOWLEDGE, SKILLS AND BEHAVIOURS:

    Knowledge:

    • A good understanding of Expeditors' Products and Services.
    • Understanding freight forwarder industry in special Air Export Product.
    • Understanding of ocean documentation process a plus.
    • Hazardous Materials certification (optional).

    Skills:

    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
    • Very detail oriented.
    • Ability to manage multiple deadlines and projects.
    • Capability to negotiate with suppliers.
    • Analysis of data.
    • Pro-active, strong organizational skills.
    • Good Microsoft Office and computer skills
    • Fluent in English.

    Behaviours:

    • Positive and willing to help attitude

    TRAINING AND QUALIFICATIONS:

    Training Requirements:

    • Meet company standards of 52 hours training per year, including as needed management/leadership training.

    Education and Experience:

    • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
    Información adicional

    Expeditors ofrece excelentes beneficios

    • Sueldo competitivo
    • Prestaciones superiores a la ley
    • Seguro de vida
    • Seguro de gastos médicos mayores
    • Plan de compra de acciones para empleados
    • Programa de Capacitación y Desarrollo de Personal

    Expeditors offers excellent benefits

    • Competitive salary
    • Features above the law
    • Life insurance
    • Insurance of major medical expenses
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program

    All your information will be kept confidential according to EEO guidelines.

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