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  • Process Associate- Customer Service- Cd. Juarez, Mexico - Juárez - Genpact

    Genpact
    Genpact Juárez

    hace 1 semana

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    Descripción

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future.

    About Us

    We are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

    Poered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

    About the Role

    We are inviting applications for the role of Process Associate, Customer Service.

    This position involves making calls to different service providers in the United States to process payments on behalf of customers.

    Responsibilities

    • Making outbound calls regarding collections and payment process
    • Following up on incidents from the time it is reported until successful closure document ticket status and follow up
    • Registering all cases, inquiries, and calls in the tracking tool

    Qualifications

    • Previous experience in Customer Service
    • Advanced English proficiency to communicate fluently on emails and calls
    • Schedule availability
    • Problem-solving attitude as a team player

Trabajos
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Juárez