Customer Service Representative - Tijuana, México - Smurfit Kappa North America.

Smurfit Kappa North America.

Empresa verificada

Tijuana, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

y detalle de las actividades

It is the link between the company and its clients to ensure excellence in service. - Confirms purchase orders and delivery details, through effective communication with customers. - Efficiently processes purchase orders received through any electronic means, adhering to established procedures. - Analyzes quotations and designs received from Sales Professionals to ensure they contain complete information and guarantee customer satisfaction. - Processes order information efficiently and accurately (quantities, selling prices, file numbers, part numbers, dimensions, tests).

- Optimizes the use of production and distribution resources by preparing efficient conversion process routes for work orders and scheduling shipments, forwarding them to the Customer Service Manager for approval.

- Ensures reliability on the customer page by carefully reviewing inventories, purchase orders, and balances. - Channels customer complaints to the appropriate persons or departments regarding billing, product, or service offered, for proper investigation.

Experiência y requisitos

Minimum of 3 years of experience in areas related to customer service, production planning, and similar fields, primarily in maquiladora companies

Requirements:

Bachelor's degree in economics or administrationrelated fields.
Excellent service attitude.
Ability to work in a team. 80% proficiency in English.

Número de vacantes 1

Área Ventas/Comercial

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario De lunes a Viernes de 7:00 am a 5:00 pm.

Estudios Titulo Profesional

Inglés Hablado: 80%, Escrito: 80%

Sexo Indistinto

Disponibilidad p. viajar No