enterprise systems operations specialist - Zapopan, Jal. - beBeeMonitoring

    beBeeMonitoring
    beBeeMonitoring Zapopan, Jal.

    hace 4 días

    $13 - $0 (MXN)

    Título del trabajo: Monitoring Specialist

    Descripción

    Job Title

    HCLTech is a global technology company, home to more than 223000 people across 60 countries, delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail CPG Public Services Consolidated revenues as of September totaled $13.7 billion.HCL is looking for Command CenterEnsuring Operational Excellence Through Real-Time Monitoring and Incident Management.Working Model: onsite days off per week rotational shift operation.Required English Proficiency Level C1 please share your resume in EnglishLocation ZapopanPosition OverviewThe Command Center plays a critical role in maintaining the stability reliability enterprise operations. This position responsible proactive monitoring rapid incident response effective communication teams ensure uninterrupted business functions specialist will use advanced monitoring tools Eg Solarwinds Cloud Watch etc protocols detect diagnose escalate issues required.Qualifications:- Bachelor's degree Information Technology Computer Science related field or equivalent experience.- Experience enterprise monitoring tools e.g SolarWinds Splunk Cloud watch etc.Strong analytical troubleshooting skills.Excellent verbal written communication abilities.Ability work fast-paced environment manage multiple priorities Familiarity ITIL incident management frameworks plus.Key Responsibilities:- Real-Time Monitoring Continuously monitor critical systems applications infrastructure specialized tools dashboards identify anomalies outages performance degradations.- Incident Detection Response Act promptly alerts incidents performing initial triage documenting findings escalating issues technical teams resolution.- Communication Coordination Serve communication hub operational incidents providing timely updates stakeholders facilitating cross-functional collaboration.- Documentation Reporting Generate regular reports system health incident trends key metrics management review.Tool Process Optimization Participate continuous improvement initiatives monitoring tools alerting mechanisms incident management workflows.Compliance Security Adhere organizational policies compliance requirements security protocols during monitoring incident response activities.What we offer- Insurance - Major Medical Expenses Insurance extends spouse children years applicable Minor Medical Expense Insurance Savings Fund % up MXN monthly Food vouchers % up MXN monthly Bonus Vacation


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Zapopan