Training Specialist - Guadalajara, México - LAAgencia

LAAgencia

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Guadalajara, Mexico

Aeries /

Payroll

/ Hybrid
**Training Specialist

As a Customer Training Specialist, your mission is to ensure that our customers have a superior experience every time they interact with our suite of products and services, especially during the initial training following the sale and ongoing coaching for all levels of users throughout their relationship with the client.
As a member of the Customer Success team, you will join a group that is passionate about living corporate values and has a friendly, positive attitude. We have a real passion for interacting and helping others, ensuring our customers have an excellent, memorable experience, leading them to purchase more valued services, and recommending our services and support to friends and colleagues.

Key Responsibilities:

Experience creating, managing, and delivering training using online training tools
Aptitude in creating customerfacing training videos
Ability to deliver individual, group, webinar, and facetoface training
Ability to convert training conversation to a potential lead generation as appropriate
Focus on educating users and driving adoption
Occasional travel for professional development, customer user workshops or corporate meetings required
Experience with administrative processes

Required Experience/Skills:

Customerfocused with a real passion for providing excellent customer service.
Excellent interpersonal communication and presentation skills with a high level of energy and an ability to be assertive yet respectful.
Resourceful, organized, and professional.
Appreciation for the change management aspects of delivery including driving adoption and adherence.
Professional level of the following additional languages is highly desirable: Portuguese and French.