Customer Support Representative - Tlahuac, México - Cargobase

Cargobase

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Cargobase is looking for a
Customer Support Representative to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.

As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our Transportation Management System.

You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.

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Please note:

_** The interviews will take place in English and we kindly request you to upload your CV in English for the hiring team to review.

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Location:
_** We work, Av. Javier Barros Sierra 495 Santa Fe, Zedec Sta Fé, Álvaro Obregón Ciudad de México, 1219

Responsibilities

Provide accurate and efficient resolution to customer issues, escalating complex problems to the appropriate internal teams when necessary.
Document and track customer interactions, issues, and resolutions in our CRM system, ensuring thorough and accurate recordkeeping.
Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support resources to empower customers and enhance selfservice capabilities.

Job Requirements

13 year work experience is preferred; we will consider fresh graduates

- _Experience in 1 or several of the following: logistics, freight forwarding, customer service, and SaaS user support._

Excellent written and verbal communication skills in English
Passion for consistently delivering great customer experience

What do we offer

Fastpaced growth within the tech space
Competitive compensation
International team collaboration
Hybrid work

About Cargobase Incorporated in 2013, Cargobase was founded with the vision to improve the collaboration between shippers and logistics service providers through a user-friendly transportation management software solution.

Our initial solution changed the way spot-freight procurement was done and quickly grew to become the leading enterprise software provider in this segment.

Cargobase's team_ is a unique blend of logistics and tech professionals. With our deep roots in the logistics industry, we understand the challenges shippers and LSPs face. Interwoven with a tech team devoted to building userfriendly products, we are proud to be transforming the TMS and logistics software space. Our team hails from over 10 nationalities and is spread out across USA, Europe, Asia and Africa. Simplified and automated freight for all, is our vision.

To realize that vision, our team at Cargobase dedicates our time, knowledge, skills, and efforts to develop the best transportation management software that will suit the needs of every company that offers transportation and freight services worldwide.

Our modular transportation management software now serves as a platform that covers all modes of freight services.

We provide customization options for all major languages, and our product is being utilized by leading shippers and logistics service providers worldwide.