Senior Sales Support - Jalisco - ECU Worldwide

    ECU Worldwide
    ECU Worldwide Jalisco

    hace 1 día

    Transporte / Logística
    Descripción

    Position: Sales Support

    Summary: Provides ocean and airfreight quotations and bookings including inland/pick up rates; support general office operations whenever needed.

    Essential Duties and Responsibilities include but are not limited to the following:

    Respond to phone, e-mail, or fax rate or booking requests from clients, agents or outside sales representatives. Schedule cargo pick up within North America with brokers or common carriers for delivery into designated terminals. Other duties include but are not limited to Confirming on boards, providing proof of export/fax bills of lading and invoicing trucking charges; assist with inland bids.

    To perform the job successfully, an individual should demonstrate the following competencies:

    Manages difficult customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance professionally.Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Writes clearly and informatively. Presents numerical data effectively. Able to read and interpret written information. Balances team and individual responsibilities effectively.Gives and welcomes feedback.Contributes to building a positive team spirit. Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values. Other competencies may be required according to assignments.

    Grow account base in territory by closing new business in all service categories we offer (ie. Exports- LCL/FCL/AIR/Project Cargo. Imports-LCL/FCL/AIR/FTF/Project Cargo)

    Maintain working relationships with assigned client base to cultivate business.

    Inform and educate our customers on our rates, regulations/procedures regarding all aspects of our business.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Review accounts to identify problems, proposed changes in pickup, schedules, rates, handling requirements, etc

    Bilingual (English/Spanish)

    Prior Industry Experience.

    Follow up with customers to discuss and resolve problems.

    2-5 years Sales Experience preferred.

    Ability to read, analyze, and interpret general industry documentation/communications. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

    To perform the job successfully, an individual should demonstrate the following characteristics:

    Demonstrate attention to detail.

    Identify and resolve problems in a timely manner.

    Work well in a team setting.

    Communicate changes and progress to all parties involved.

    Manage difficult or emotional customer situations.

    Responds promptly to customer needs.

    Respond to requests for service and assistance in a professional manner.

    Contribute to building a positive team spirit.

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