E-managed Sr. Executive - México - Clip

Clip

Empresa verificada

México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

¿Who we are?

Payclip is changing the way payments work in Mexico We are empowering people to exchange value directly from a mobile device.

Clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal.

We ́re a well-funded quickly growing FinTech startup. We are the leaders in our market and are accelerating to extend our lead and move into new markets.

The Role:

We are looking for a
E-Managed Sr.

Executive to be part of this amazing and fast-growing Fintech to make sure we bring the best talent to join Clip while sustaining our culture and fast-paced growth.

As a E-Managed Sr.

Excecutive you will be responsible of retaining and developing a large portfolio of merchants, mostly managed though massive communication tools.

For this position is fundamental to get a deep understanding of the transactional and usage data, merchant ́s needs, Clip ́s Value Offer and use cases in order to identify opportunities and recommend growth strategies.

What will I do:

Analyze and understand clients ́ behavior and industry trends.
Develop an effective strategy to prioritize clients and decide when is strictly necessary a 1:1 contact
Ensure a great customer experience on every interaction with our products
Manage inbound communications from WhatsApp
Attend to and resolve escalations made by the client
Delivering reports on communication results and their effectiveness in terms of conversion
Bachelor degree in Business Administration, Marketing or related fields

- +3 years in large portfolio management, customer success or post-sales

Experience in setting up marketing campaigns through WhatsApp is desirable
Intermediate English leve
Salesforce (Marketing Cloud or Service Cloud) is desirable
Strong organizational, analytical and time management skills
Excellent written, verbal, and interpersonal communication skills

_At Clip we embrace and honor the differences of our Clippers, and together we create a vibrant and extraordinary culture in a space where everyone can be their true self and thrive to their full potential._

_ We promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment._

_ Diversity, equity and inclusion have been part of Clip since its foundation and are a key part of our essence. Together we make the extraordinary happen_
**_ If you are unstoppable, creative and have the skills we need, we want to hear from you_