Hotel Reservations Agent - Guadalajara, México - RESORTCOM INTERNATIONAL MEXICO, S. DE R.L.

RESORTCOM INTERNATIONAL MEXICO, S. DE R.L.

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Hotel Reservation Agent Bilingual (English & Spanish)

Position Summary

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Handle inbound and outbound calls with reservation requests and perform all other Customer Services functions.
Provide World Class Service on all calls by using ResortCom Call Quality model.
Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership.
Maintain a working knowledge of all resorts, company policies, procedures, products, and services.
Meet or exceed daily, weekly, and monthly sales goal.
Willingness to work flexible schedules that varies according to business needs.
Adhere to assigned shift schedule and break and lunch schedules.
Attend and complete all required and compliance training.
Perform other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Work Environment
The work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.

Pay Information
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Reservation Agent (Spanish & English) - $20,000 Pesos monthly + monthly bonus

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Agents will be scheduled for 40 hours per week
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Attendance Bonus
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Savings Fund
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Life Insurance
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Food Voucher
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At Law Benefits

Required Education and Experience