Software Support Specialist - Guadalajara, Jalisco

Solo para miembros registrados Guadalajara, Jalisco, México

hace 1 día

Job ID: · 208749 · Required Travel · :No Travel · Managerial - No · Location: · :Mexico-Guadalajara (AM) · Who are we? · Amdocs helps the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations ...

Descripción del trabajo

Job ID:
208749

Required Travel
:No Travel

Managerial - No
Location:
:Mexico-Guadalajara (AM)

Who are we?
Amdocs helps the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence
Responsible for providing outstanding technical support to a global customer base.

Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

Responsible for handling and managing Production real time issues encountered to achieve 100 % uptime of system and establish good working relationship with the client.
Join calls with customer and interfaces to handle any issues in production.
Immediate application of work around on critical issues for smooth functioning of the live system
Leverage various techniques and methodologies to drive continuous improvement and enhance operational efficiency within the production support environment.
Alert creation to capture and create production health report and prepare status for daily reporting which helps monitoring of existing issues, anticipate impact and root cause analysis for future prevention.
Partner with internal/external customers to improve the understanding of business problems and verify that an appropriate resolution has been applied.
Technical focal point with other teams to resolve issues.
To take ownership to researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
Develop automated scripts to minimize the manual monitoring / handling of production system.
You will be encouraged to Implement automation solutions, Gen AI based agents to streamline processes, reduce manual intervention, and improve overall system performance and efficiency in all assigned tasks.

All you need is...

Proficiency in Linux commands and Shell Scripting.
Hands on experience of Oracle SQL, PL/SQL.
Write and maintain scripts for fixing the data issues in the production using Oracle SQL, PL-SQL/UNIX/LINUX shell script.
Understanding of Telecom Billing.
Familiarity with Kibana for log analysis and visualization.
Familiarity with Cassandra.
Foundational understanding of AI and Machine Learning concepts
Awareness of Generative AI technologies (LLMs, embeddings, vector search).

Why You Will Love This Job

Get a chance to gain valuable experience and wide knowledge of Software integrative systems
Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce