Support Analyst - Zapopan, México - Oracle

Descripción

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Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Career Level - IC3

Work with Site Reliability Engineering (SRE) team on the shared full-stack ownership of a collection of services and/or technology areas.

Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission-critical stack, with a focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture.

Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add best-in-class capabilities to the Oracle Cloud service portfolio.

Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate a clear understanding of automation and orchestration principles.

Act as an ultimate escalation point for complex or critical issues that have not yet been detailed as Standard Operating Procedures (SOPs).

Apply a deep understanding of service topology and the dependencies required to solve issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.