Customer Service Agent - Tlahuac, México - Intugo

Intugo

Empresa verificada

Tlahuac, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Schedule:

- _1:00pm to 10:00pm_

- _1:30pm to 10:30pm_

Profile:

years Contact Center experience is preferred, but not required

High school diploma or GED is required.
Must have basic computer skills. Microsoft Office knowledge is a plus.
Excellent customer service skills in both written and verbal communication is essential.
Must be able to compose professional correspondence without requiring additional training.
Must have the ability to use problemsolving and critical thinking skills
Take ownership of clients and work diligently to resolve customer's technical issues, complaints and questions and provide outstanding service.
Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they arise and keep management informed.
Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.
Handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers' needs are met and they are satisfied with the level of service provided.
Accurately and efficiently process information and complete tasks in a timely manner.