Solutions Engineer - Ciudad de México - HighLevel Inc.

HighLevel Inc.

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants.

Our goal as a business is to create a sustainable, powerful, "all things marketing" operating system that creates limitless opportunities for our customers.

With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home

Who You Are:

This role is 100% remote for residents of Mexico

What You'll Do:

Engage and nurture new customer relationships.
Align solutions to the customer's goals, needs and objectives.
Develop strong rapport with a pipeline of new business customers through inbound customer engagement.
Leverage all top of funnel customer demographic information to craft a relevant customer centric demonstration of the HighLevel platform that drives maximum trial conversion.
Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics.
Work efficiently in a team setting on projects to successful completion.
Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices.
Deliver rightsized technology solutions/services within the allocated budget.
Provide technical support to customers, if needed.
Develop technical documentation in order to optimize demo environments.
Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations.
Complete other duties as required/assigned.

What You'll Bring:

Bachelor's Degree or Equivalent SaaS Experience is strongly preferred.
24 Years of previous customer service experience in a relevant capacity, preferably in Customer Success or Tech Support.
A strong technical aptitude to help our users succeed with the HighLevel software.
Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.
Experience working with and or ability to learn the use of various CRM Systems.
Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media.
Ability to develop and maintain deep knowledge of customers, data, business, and markets.
Demonstrated ability to communicate well with colleagues and customers, both written and oral.
Ability to pass a preemployment background check.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger.

We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level.

Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.