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- Offer customer support via email, chat or phone as level 1 personnel and face of the company
- Resolving customer complaints brought to your attention
- Bring your strategies and ideas to keep customers engaged and engrossed
- Learn from others and develop yourself as a customer service professional
- Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file tickets for the R&D team
- Basic knowledge of technology/computer skills for ticket management, use of CRMs
- Knowledge of tools like JIRA, Zendesk etc. is a 'good to have'
- Pro-activeness with a go-getter attitude
- Self-starter and Punctual
- Team-player
- Excellent interpersonal and written and oral English communication skills
- Knowledge of mediation and conflict resolution techniques is preferable
- Should be comfortable with long calls all day
- Guadalajara(Mexico) job offer is for LATAM residents only and it's work-on-site at TFT-Mexico office premises
- India position is for Indian nationals only and it's a remote job offer
- Work timings are subject to change as per the roster
- Training would be provided for the product/platform.
Customer Support Representative - Guadalajara, México - Think Future Technologies Pvt Ltd
Descripción
Job description
Position: Customer Support Representative (Tier-1)
Responsibilities :
Requirements :
Note :