IT Service Manager - Ciudad Juarez, México - BRP

BRP

Empresa verificada

Ciudad Juarez, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

LIFE AT BRP

At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride.

Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.

Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all-terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.

Our employees make up a big family of diverse cultures who all share a common value: innovation.

Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.

-GENERAL SUMMARY

BRP offers a career opportunity as IT End User Service Delivery Manager; customer oriented, good collaboration with teammates, experience working with multi-functional and Multi-Sites teams, problem solving and business partnership.

EXPERIENCE AND EDUCATION
Bachelor degree on computer science

5+ years experience leading Help Desk and Service Desk (Proximity) support

5+ years managing people and multi locations support

English (Speaking 90%, Writing 100%, Reading 100%)

KNOWLEDGE, SKILLS AND CERTIFICATION

Excellent customer service (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)

Ability to communicate technical concepts to non-technical audience verbally and writing

Proven leadership

Project assessment

Effective analytical and problem solving

Strong organization and planning skills

Vmware and Telecom foundation knowledge at concept level

Cyber Security promoter

MAIN TASKS AND RESPONSABILITIES
Manage helpdesk and service desk performance, analyze and monitor IT Department needs, identify vulnerabilities, perform risk assessment and identify critical/sensitive processes

Provide recruitment, supervision, professional development and team assessment

Interact with management & staff to maintain positive and proactive relationship with customers assistance and continuity improvement

Measure, monitor and maintain team ability to exceed SLA expectations

Plan, organize, schedule & supervise day to day IT activities

Attend I&T Change Advisory Board (CAB) and ensure technological changes transparency and reversibility in case of any impact/incident. - Ensure changes are executed as per approved plans

Assure I&T follows IT Systems and security policies

Ensure and maintain operational recovery and act as designated leader in case of business disruption

Work with immediate supervisor and colleagues to develop IT business plans

Ensure adequate procurement for infrastructure operations in partnership with designated procurement management team

Manage and maintain under control infrastructure budget

Participate and assure IT is in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO9001, CTPAT, PSP, Ethics programs.

Comply with safety rules according to the function.

Comply in time planned training related to Quality and Training.

Identify and report any quality and compliance issues and support corrective actions.

THE ROAD SHOULD BELONG TO EVERYONE.

We still live in a world where many feel the road is for other people. We believe we can make a difference. Moving people goes beyond making innovative products.

We strive to nurture our people's aspirations, to exceed our riders' expectations and stand in solidarity with all the communities that ride with us.

Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive and dedication to make it a reality.