Front Desk Hospitality Agent Overnight - Ciudad de México - Sonder

Sonder

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents.

Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away.

From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'.

This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems.

You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day.

If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you

AT SONDER YOU WILL:

Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
Guide guests through the technologyrich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility hours of operations, directions, etc.
Assist building leadership with any administrative tasks required to keep all operations running smoothly
Flex to support the backofhouse/Hospitality Agent team on a daytoday basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
Ensure the maintenance, cleanliness, and organization of both guestfacing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
Support multiple Sonder properties throughout the local market, as required

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NOTE:This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary.

WHAT WE LOOK FOR:

Demonstrated experience working in hotels, restaurants, or other customerfacing hospitality, service, and/or customer experience roles
Excellent problem solving skills, with the desire to "get it done" for our guests
Organized, hardworking, and detailoriented
Thrives in a fast paced, everchanging, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Flexible schedule and open to working evenings, weekends and holidays
Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
Proficiency in languages other than English a plus
This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)

We also have great benefits to make your life easier so you can focus on what you're best at:

Competitive compensation
Generous stock plan
Medical, dental and vision insurance (where applicable)
Flexible vacation
Annual free credits and discounts to stay in Sonders
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to workwith colleagues
Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.