Hardware-Based Network Testing Solutions Specialist - Mexico City - beBeeNetwork

    beBeeNetwork
    beBeeNetwork Mexico City

    hace 5 días

    Título del trabajo: Product Support Engineer

    Descripción

    Job Title: Product Support Engineer



    We are a team of experts responsible for delivering high-end hardware-based testing solutions to our clients. Our customers include service providers, network equipment manufacturers, and enterprises that use our platform to test, measure, and validate their network designs and devices.



    This role involves supporting a broad array of network emulated protocols as well as an API that enables automating repetitive tasks such as hardware regression testing.



    Our platform can emulate complex network topologies and traffic conditions quickly identifying problem areas with intelligent results.

    To ensure seamless customer support we provide technical assistance by the proper handling of support cases internally replicating customer scenarios using routers switches and other networking equipment




    • - Communicate effectively with other teams regarding bugs follow-up on fixes ensuring they receive tested conveyed to the client.

    • - Complete maintain records of customer issues product defects using CRM tools like SalesForce.

    • - Occasionally attend onsite training support for customers.

    • The ideal candidate will possess solid Data Networks fundamentals including knowledge of network equipment protocols ability to communicate fluently in verbal written form bachelor's degree in related engineering computer science areas or equivalent years experience formal training certification networking concepts Cisco Spirent certification experience Spirent Communications test equipment.

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Mexico City