L2 Team Lead - Monterrey - Straive

    Straive
    Straive Monterrey

    hace 2 días

    Alta Dirección / Consultoría
    Descripción

    Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

    Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

    With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

    Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

    Website:

    Job Title: L2 Team Lead (Operational Lead)

    Location: Mexico City/Monterrey/Guadalajara Onsite (5 days/week)

    Job Type: FTE

    Role Overview:

    The L2 Team Lead is responsible for the overall quality and operational success of the search evaluation project. This role requires deep guideline mastery and the ability to bridge the gap between Client's policy owners and the onsite execution team.

    Key Responsibilities:

    • Guideline Mastery: Independently digest complex search evaluation guidelines and clarify ambiguities through proactive Q&A with guideline owners.
    • Knowledge Transfer: Cascade policy updates into clear, actionable instructions for the onsite L1 specialists.
    • Operational Leadership: Drive project milestones, lead quality calibration sessions, and ensure the team meets delivery standards and strict SLAs.
    • Training: Manage the intense training requirements and effectively answer operational questions from the team.

    Qualifications:

    • Proven experience managing onsite teams with intense training requirements and strict SLAs.
    • Strong understanding of search engine product functions, user intent analysis, and strategies for optimizing search quality.
    • Professional maturity to handle and evaluate sensitive materials (violence, adult content, etc.).

    This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.

    If you are a motivated professional with a passion for delivering impactful solutions, we'd love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.

    "Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

    We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone."

  • Trabajar en empresa

    Sales Team Lead

    Solo para miembros registrados

    Se busca Sales Team Lead para el Canal Tradicional en la zona metropolitana de Monterrey con visión estratégica y capacidad de liderazgo. · ...

    Monterrey, N. L.

    hace 3 semanas

  • Trabajar en empresa

    Team Lead, Operations

    Solo para miembros registrados

    ¿Qué hace grande a DHL? Nuestra gente · Sabemos que las contribuciones individuales de cada empleado nos convierten en la empresa #1 de Entrega Exprés y Logística en el mundo. · DHL Express está comprometida con mantener un entorno que empodera a cada miembro del equipo para gene ...

    Monterrey, N. L.

    hace 2 semanas

  • Trabajar en empresa Trabajo a distancia

    Team Lead, Operations

    Solo para miembros registrados

    ¿Qué hace grande a DHL? Nuestra gente · Sabemos que las contribuciones individuales de cada empleado nos convierten en la empresa #1 de Entrega Exprés y Logística en el mundo. · DHL Express está comprometida con mantener un entorno que empodera a cada miembro del equipo para gene ...

    Monterrey, Nuevo León

    hace 2 semanas

  • Trabajar en empresa

    Credit Team Lead

    Solo para miembros registrados

    Are you an emerging leader in the financial field with a passion for collaboration, training and teamwork? Then you belong at Uline As a Credit Team Lead, you will manage a dedicated team of Credit Analysts to support our growing North American company · ...

    Monterrey De jornada completa

    hace 1 mes

  • Trabajar en empresa

    L2 Team Lead

    Solo para miembros registrados

    +Straive is a global leader in enterprise-grade data analytics and AI solutions. We deliver advanced Data Analytics & AI Solutions by combining sophisticated technology with subject matter expertise. · +Guideline Mastery: · Knowledge Transfer: · Operational Leadership: · Training ...

    Monterrey, Nuevo León

    hace 1 mes

  • Trabajar en empresa

    Software Team Lead

    Solo para miembros registrados

    Work on cutting-edge applications and develop breakthrough technologies to deliver innovative solutions to leading automotive brands. Help make mobility safer, greener and more connected. · ...

    Monterrey, Nuevo León

    hace 1 mes

  • Trabajar en empresa

    Team Lead

    Solo para miembros registrados

    Johnson Controls is looking for a Team Lead to develop and lead implementation of global category procurement strategies. · ...

    San Pedro Garza García, N. L.

    hace 2 meses

  • Trabajar en empresa

    Foreign Trade Team Lead

    Solo para miembros registrados

    We are looking for a Foreign Trade Team Lead to monitor and manage daily customs and import/export operations. · ...

    Monterrey De jornada completa

    hace 1 mes

  • Trabajar en empresa

    Foreign Trade Team Lead

    Solo para miembros registrados

    Your Contribution: · Monitor and manage daily customs and import/export operations, ensuring timelines and legal requirements are met. · Develop KPIs to monitor performance, ensure alignment with company targets, and implement corrective actions when needed. · Oversee the operati ...

    Monterrey De jornada completa

    hace 1 día

  • Trabajar en empresa

    Customer Service Team Lead

    Solo para miembros registrados

    Team Leader – Customer Service · Location: Monterrey, Mexico · We are looking for an experienced Team Leader to join our Consumer & Shopper Engagement (CSE) operations in Monterrey. In this role, you will lead and develop a team of 14–16 advisors, ensuring the delivery of engagin ...

    Monterrey, N. L. $240,000 - $480,000 (MXN) por año

    hace 2 días

  • Trabajar en empresa

    Service Team Program Lead

    Solo para miembros registrados

    About The Role · Slalom's Enhance & Operate (E&O) team is looking for a Principal-level · hands-on Service Team Program Lead · to work as the service delivery team lead for Slalom's Service E&O team. Working independently, the individual is capable of leading by role or influence ...

    Monterrey, Nuevo León

    hace 2 semanas

  • Trabajar en empresa

    Continuous Improvement Team Lead

    Solo para miembros registrados

    We welcome all makers, forward thinkers and problem solvers who are looking for a place to do their best work. Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive and sustainable. · The CI Team Lead plans directs and c ...

    Monterrey, Nuevo León

    hace 1 mes

  • Trabajar en empresa

    Foreign Trade Team Lead

    Solo para miembros registrados

    Your Contribution · Monitor and manage daily customs and import/export operations, ensuring timelines and legal requirements are met. · Develop KPIs to monitor performance, ensure alignment with company targets, and implement corrective actions when needed. · Oversee the operatio ...

    Monterrey, Nuevo León

    hace 1 día

  • Trabajar en empresa

    Credit Team Lead

    Solo para miembros registrados

    Are you an emerging leader in the financial field with a passion for collaboration, training and teamwork? Then you belong at Uline As a Credit Team Lead, you will manage a dedicated team of Credit Analysts to support our growing North American company · ...

    Guadalupe De jornada completa

    hace 1 mes

  • Trabajar en empresa

    Credit Team Lead

    Solo para miembros registrados

    We're looking for a Credit Team Lead who will manage a dedicated team of Credit Analysts. · ...

    Guadalupe

    hace 1 mes

  • Trabajar en empresa

    Bi-Lingual Call Center Team Lead

    Solo para miembros registrados

    Provide through monitoring agent performance answering questions training employees and providing floor support. · ...

    Monterrey, Nuevo Leon

    hace 1 mes

  • Trabajar en empresa

    Team Lead, Talent Development and Design

    Solo para miembros registrados

    We are looking for a Talent Development & Design Team Leaderwho can set direction, establish operating discipline, and manage capacity and prioritization for the Design COE. · The role requires someone who is comfortable acting as a consultant to Talent Development, Talent Future ...

    San Pedro Garza García, N. L.

    hace 1 semana

  • Trabajar en empresa Trabajo a distancia

    Bi-Lingual Call Center Team Lead

    Solo para miembros registrados

    Provide through monitoring agent performance answering questions training employees and providing floor support. Act as a Bi-Lingual call center team lead. · ...

    Monterrey, N. L.

    hace 2 meses

  • Trabajar en empresa

    Team Lead, Talent Development and Design

    Solo para miembros registrados

    We are looking for a Talent Development & Design Team Leader who can set direction, establish operating discipline, and manage capacity and prioritization for the Design COE. · The role requires someone who is comfortable acting as a consultant to Talent Development, Talent Futur ...

    San Pedro Garza García

    hace 6 días

  • Trabajar en empresa

    Team Lead, Talent Development and Design

    Steelcase

    We are looking for a Talent Development & Design Team Leader who can set direction, establish operating discipline, and manage capacity and prioritization for the Design COE. · The role requires someone who is comfortable acting as a consultant to Talent Development, Talent Futur ...

    San Pedro Garza García

    hace 2 días

Empleos
>
Monterrey