Coordinación Administración de Ingresos - Monterrey, México - Kansas City Southern Railway

Kansas City Southern Railway

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Description
Receives a moderate level of guidance and direction. Solves a range of moderately complex problems. Leads projects of limited scope and portions of larger projects. Provides informal guidance to team members with less experience. Contributes to department objectives and outcomes as guided.

Accountabilities

Manages customer disputes to comply with company policies and procedures.
Monitors Lease Track Compliance and accuracy of car events.
Executes both internal and external Service Level Agreements (SLAs).
Develops metrics for monitoring accuracy of billing events.
Provides operations support, training and mentoring to Transportation, Sales and customers on Demurrage processes.
Evaluates customer support and field service commitments to ensure customer requirements are met.
Manages customer disputes to comply with company policies and procedures.
Exhorts the use of demurrage system among customers.
Provides demurrage data analysis and reporting as needed.
Exemplifies KCS Vision, Values, and Culture interactions with coworkers, business partners, customers and stakeholders.

Required

English fluency
Bachelor's degree from an accredited university or college, preferably in a job related major field of study
Minimum two (2) years of relevant professional experience, or equivalent combination of education and experience

Working Conditions

This position has a regular full time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or weekends.
This position may require mínimal travel up to 10% of the time.
Knowledge in Microsoft Office

We Offer

Complete health and welfare benefits package
Competitive salary
Incentive plan
Vacation plan

EEO Statement

We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law.

The talent selection process for vacant positions at Kansas City Southern de México, S.A. de C.V.

(KSCM) is governed by the principles established in its Labor Equality and Non-Discrimination Policy, in accordance with the provisions of section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED), and applies to applicants internal and / or external alike.

In addition, KCSM does not request clinical tests and / or desk tests from applicants as part of the decision-making process during selection.

Company Overview

In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom.

Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Communication, Teamwork, Initiative & Innovation, and Diversity & Civility.

We believe that the way we do business is as important as the business we do.

In addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done.

If you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, Kansas City Southern may be the place for you.

Required Skills:

Required Experience