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    Sales Support Representative - Monterrey, N.L., México - Lenovo

    Lenovo
    Lenovo Monterrey, N.L., México

    hace 1 mes

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    Descripción

    We are Lenovo. We are committed to our promises, take ownership of our actions, and always aim to impress our customers.

    Lenovo is a major global technology company with a revenue of US$62 billion, ranked #171 in the Fortune Global 500 list. Our team of 77,000 professionals operates in 180 markets worldwide, serving millions of customers daily. Our focus is on providing innovative technology solutions for everyone, delving into various 'New IT' technologies such as client, edge, cloud, network, and intelligence, in addition to server, storage, mobile, software, solutions, and services.

    Our continuous evolution and groundbreaking innovation at Lenovo are paving the way for a more inclusive, reliable, and intelligent future globally. Visit our website to stay updated and explore the latest news through our StoryHub platform.

    Description and Requirements

    About Lenovo:

    Driven by a bold vision of making smarter technology accessible to all, we are at the forefront of developing transformative technologies that contribute to building a more inclusive, trustworthy, and sustainable digital society. By offering a wide range of smart devices and infrastructure, we lead the way in intelligent transformation, creating enhanced experiences and opportunities for customers worldwide. Join us in shaping tomorrow's world and developing smarter technology for all.

    Lenovo boasts one of the most comprehensive portfolios of connected products globally, including PCs (ThinkPad, Yoga, Lenovo Legion), tablets, smartphones, workstations, augmented and virtual reality devices (Mirage, ThinkReality), as well as smart home/office solutions, software, and services. Our data center solutions (ThinkSystem, ThinkAgile) play a crucial role in enabling the connectivity that drives business and societal advancements.

    Who You'll Work With:

    The Sales Support Representative (SSR) is a vital part of our sales team, offering essential support for retention, development, and acquisition accounts. The ideal candidate should be detail-oriented, possess strong communication skills, and demonstrate independence and result-driven motivation. We are seeking individuals who are open-minded, proactive, take ownership, and contribute to the company's success. Collaboration with diverse cultures is key to this role.

    The primary responsibility of the SSR is to enhance customer satisfaction by providing timely and accurate solutions, thus reducing escalations and improving the overall Lenovo customer experience. The SSR works closely with PC Sales Specialists and Client Managers, supporting them in various tasks like opportunity to contract management, system configuration generation, and proactive account support.

    Job Responsibilities:

    • Support assigned sales representatives in growing and managing the territory
    • Assist in presales activities and address post-sales inquiries
    • Handle back-end operational issues raised by the sales team
    • Collaborate with different teams to enhance customer experience
    • Ensure timely resolution of credit limits and overdue invoices
    • Process customer transactions accurately
    • Identify and implement process enhancements for team efficiency
    • Contribute to developing quality procedures and control checkpoints

    What We Will Offer You:

    • An engaging environment at one of the most innovative IT companies
    • Flat organizational structures and quick decision-making processes
    • Flexible work arrangements for a balanced personal and professional life
    • Highly diverse international team with a focus on Gender Diversity
    • Competitive compensation package
    • We are excited to discuss this opportunity with you soon

    Requirements:

    • Bachelors Degree (completed or in progress)
    • Preferred 2+ years of experience in similar roles
    • Proficient in written and oral English (exclusively)
    • Intermediate to advanced skills in Microsoft Excel and PowerPoint
    • Positive attitude, collaborative spirit, and ability to thrive in a dynamic setting
    • Strong organizational, planning, and problems-solving capabilities
    • Proactive, self-driven, goal-oriented individual
    • Ability to research and implement solutions independently

    We are an Equal Opportunity Employer, fostering diversity and equal opportunities for all employees and candidates. We do not discriminate based on race, color, gender, age, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. If you need assistance with the application process, please reach out to us.

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