Service Desk Technician - Ciudad de México - ERM Group

ERM Group

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

ERM is seeking a motivated Service Desk Technician, who is interested in participating on a variety of Safety projects, to join our consulting firm in Mexico City, MX.

In this role, you will work closely with final users and internal clients.

This is an excellent career opportunity to work with an expert consulting team on challenging projects for large industrial and global clients.

Access to ERM's national experts provides knowledge sharing of best practices across the industry and ongoing learning opportunities for our team.

At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career.

Requirements:

Bachelor in computer, IT, Informatic Engineering or related areas. (Diploma is required).
Previous experience in IT customer service prefer.
Fluency in speaking, reading & writing in English. Knowledge and proficiency in Portuguese are a plus.
High Standard of Incident and Problem management.
Ability to work unsupervised, in teams and stand alone.
Enthusiastic, with a positive 'cando' attitude.
Ability to effectively prioritize and execute multiple concurrent work streams in a highpressure environment.
Flexible and adaptable in regard to learning and understanding new technologies.

Responsibilities:

Provide effective support on all Complexity 1 requests via Ticketing System and Telephone
Ensure all incidents are closed within SLA.
Manage and maintain Request lifecycle through to resolution.
Provide outstanding customer service both written and verbal.
Provide support for both Incident and Service Requests.
Create and manage user accounts.
Imaging, personalization and support of ERM's estate of workstations
Create solutions in Knowledge Database to aid with faster access to knowledge and resolutions.
Providing onsite and remote support to all functions and areas of the business
Organize a prioritize ticket backlog and new incoming requests.

Background:

Since establishing our first local presence in the LAC region in 1990's, ERM has enjoyed steady growth and today we employee circa 400 employees in the region.

We have offices in Argentina, Chile, Peru, Colombia, Mexico, Guyana, and Brazil.

We are committed to the LAC market, and we have been building consulting teams with world-class skills in the areas of environmental, sustainability and social consulting for over 20 years.

ERM has a solid client base in the oil and gas, manufacturing and chemical sector and we have been working very closely with our clients, supporting them through challenging times, as we remain committed to this fascinating sector.

Increasingly our clients are investing in the local market and to support the growth needs, ERM is expanding our footprint in this region.

We are now looking for a strong client and market leader who shares our passion and commitment for this sector to join us.

Who We Are:_

As the largest global pure play sustainability consultancy, we partner with the world's leading organizations, creating innovative solutions to sustainability challenges, and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.

We also see our diversity as a strength that helps us create better solutions for our clients.

Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk, and social issues.

We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.