Salesforce Support Engineer - San Pedro Garza Garcia - Johnson Controls

    Johnson Controls
    Johnson Controls San Pedro Garza Garcia

    hace 3 días

    Descripción

    What will you do?

    As a Salesforce Support Engineer, you will provide technical leadership, hands-on development, and application support within an agile DevOps environment. You will collaborate closely with project managers, business analysts, and technical architects to ensure high‑quality delivery aligned with business needs and best practices. This role also includes day‑to‑day support, troubleshooting, and administration of the Salesforce platform.

    How will you do it?

    • Develop, test, and document custom development, integrations, and data migration components within Salesforce.
    • Maintain CI/CD pipelines for Salesforce according to DevOps standards.
    • Perform system testing, validation, and performance optimization to ensure reliability and security.
    • Create and maintain technical and process documentation for Salesforce applications.
    • Participate in requirements analysis and assist in planning system changes and enhancements.
    • Collaborate with the Release Management team on scheduled and emergency releases.
    • Ensure seamless integration of new features and recommend improvements to configurations or processes.
    • Manage incidents and service requests, providing expert-level support for Salesforce.
    • Troubleshoot and resolve technical issues related to Salesforce applications.
    • Monitor platform performance and proactively address potential risks or issues.

    Requirements:

    • 5+ years experience in Salesforce and 2+ years experience in Field Service development, configuration and administration.
    • Experience with building solutions using an Enterprise Integration Platform to connect to an ERP.
    • Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Knowledge of Apex, Visualforce, Lightning and more.
    • Experience with creating and managing Servicemax functionality including but not limited to Service Flow Manager, Dispatch Process, Service Contracts, Entitlements, Invoicing, Installed Products and the Go App.
    • Experience with Salesforce APIs (REST/SOAP/Metadata, etc.)
    • Proficient in LWC development.
    • Strong understanding of DevOps principles and practices including use of JIRA or similar.
    • Experience with ServiceNow or similar tool for ticket handling.
    • Excellent communication skills to work effectively with business stakeholders globally.
    • Ability to work in an agile environment and adapt to changing requirements.
    • Fluent English (must)
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San Pedro Garza García