Ar Collections Specialist - Ciudad de México - Hootsuite

Hootsuite

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

WHAT YOU'LL DO:

Establish relations with customers to collect payment while maintaining quarterly targets
Resolve collection disputes utilizing appropriate leverage and procedures to successfully influence payment
Develop strategies and provide recommendations on actions for escalated cases related to customer disputes and nonresponsive customers
Work with the Sales and Customer Success teams to jointly support the customer in any concern that could put timely payment at risk
Efficiently communicate with Hootsuite's billing department
Review amounts recommended to be uncollectible
Manage reconciliation of accounts and customer records
Support the Sales Organization with onboarding of new customers

WHAT YOU'LL NEED:

Currently enrolled in business, accounting or finance education
Understanding of billing, collections and receivable procedures
Proficient in MS Excel
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

Por favour asegúrese de que su currículum y su solicitud estén en inglés.

WHO YOU ARE:

Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
Curious. You are always learning and seeking ways to make things better.
Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up:
Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team:

Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are.

#OneTeam #FreeToBeMe

Customer Obsessed:
Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile:
Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win:
Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies:
Give back to our communities and be an ally. #SocialForGood #Allies