Customer Support Specialist Ii - Guadalajara, México - Uber Freight
Descripción
About the Role
Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field.
Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
- Manage daytoday aspects of booking, shipping, tracking, and billing on both import and export shipments
- Secure capacity for loads
- Leverage carrier relationship to influence capacity awards during tight markets
- Determine eligibility for additional noncommitted freight to be awarded to internal brokerage services
- Contact carrier to obtain status of loadtendered; continue monitoring the shipment for ontime pickup, transit, delivered, empty
- Update load status in system, e.g., loaded, pickup, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Communicate and gain approval for expedite shipments
- Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Rate Quotes
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
- Coordinate and direct shipments and deliveries, including Shipper to Crossdock, Crossdock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
- Setup new Receivers, vendors, and suppliers
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
- Utilize TMS to actively manage ontime performance and automation objectives
Basic Qualifications
- 12 years related experience
- Bachelor's degree
- Logistics Knowledge
- Proactive
- Customer Focus
Preferred Qualifications
- Knowledge of Freight Industry
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
Experience:
Preferred
- 2 year(s): Knowledge in logistics and customer service.
Education:
Preferred
- Undergraduate Degree or better in Logistics /Supply Chain Management or related field
Licenses & Certifications:
Preferred
- Transportation &Logistics
Skills:
Preferred
- Planning/Organizing
- Customer Service
- Communication
Behaviors:
Preferred
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations:
Preferred
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Goal Completion: Inspired to perform well by the completion of tasks
Más ofertas de trabajo de Uber Freight
-
Customer Support Specialist Ii
México - hace 2 días
-
Tramitador Aduanal
Nuevo Laredo, México - hace 2 semanas
-
Intern
Monterrey, México - hace 2 semanas
-
Claims Specialist I
Monterrey, México - hace 1 semana
-
Associate Manager
Monterrey, México - hace 1 semana
-
Talent Acquisition Intern
Monterrey, México - hace 2 semanas