Bilingual Support Analyst - Ciudad de México - Odoo

    Odoo
    Odoo Ciudad de México

    hace 1 semana

    Educación / Formación
    Descripción

    Join Our Team

    We are Odoo, the world's top open-source ERP SaaS.

    We believe in diversity, inclusion, and excellence in customer service. We're looking for passionate people who share our vision and are willing to make a difference.

    About the Job

    This is a great opportunity for anyone looking to learn about software and grow their professional careers. Recent graduates are welcome to apply.

    Responsibilities

    • Become an expert on all of the features and functions within Odoo's software applications
    • Provide expertise to clients seeking to use Odoo applications effectively
    • Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat, and phone calls
    • Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
    • Gather feedback: our product team loves to crank out features that our users are asking for
    • Boost Customer Satisfaction and productivity

    Requirements

    • Passion for software products
    • Bilingual proficiency
    • Ability to communicate technical concepts clearly and effectively, both written and orally
    • Ability to learn and adapt quickly

    What We Offer

    • Starting salary from $22,000 MXN (based on competencies and experience)
    • Health insurance
    • Life insurance
    • Christmas bonus
    • Vacations
    • Extended maternity/paternity permission
    • Sport activities
    • Great work environment
    • Sponsored events
    • Gym

    Our Values

    At Odoo, we ensure a diverse and inclusive workplace where everyone learns from each other. We welcome people of different backgrounds, experiences, abilities, and perspectives.

    We are an equal opportunity employer and a pleasant and supportive place to work.

    Application Details

    This role does not exclusively involve handling phone calls; the primary method of contact with the customers is through our tickets system.

    Seniority level: Executive

    Employment type: Full-time

    Job function: Customer Service, Analyst, and Information Technology

    Industries: Software Development


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