Cash Collections Analyst - Tlaquepaque, México - Hewlett Packard

Hewlett Packard

Empresa verificada

Tlaquepaque, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

In credit & collections you'll learn negotiation skills that you won't find in any financial organization.

Also we are the organization that interacts with the most teams inside HP, so for a wide network & exposure is never going to be something to worry about.

_ Responsibilities:
_

Analyzes and researches customer receivables account delinquency and determine the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from the customer.
Recognizes trends for nonpayment and resolve issues by engaging internal partners.
Utilizes strategic approach in collections activity, influencing customer payment behavior through developing key customer and partner relationships, resourcing effectively, and driving solutions.
Reduces the time spent on the account through increased portfolio effectiveness.
Minimizes Write Offs and Bad Debts through early identification of risk receivables.
Provides strong evidence of leadership capabilities through performing by example.

_ Education and Experience Required:
_

First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 24 years of experience in collection.

_ Knowledge and Skills:
_

Intermediate written and verbal communication, negotiation, and conflict resolution skills.
Intermediate accounting knowledge.
Intermediate problem solving skills.
Basic computer skills.
Intermediate prioritization skills.
Basic understanding of risk mitigation tools.
Intermediate understanding of HP's order management process.
Intermediate understanding of HP's dispute management process.
Intermediate understanding of collection processes and financial concepts.
Intermediate influence skills.
Data analysis: Power Bi & advanced excel.
Nice to have: Programming (PowerQuery and Python).

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