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San Luis Potosí

    Senior IT Analyst - San Luis Potosí, México - Honeywell

    Honeywell
    Honeywell San Luis Potosí, México

    hace 1 semana

    honeywell background
    Descripción

    Responsibilities

    • Provide essential back office support necessary to operate IT as a business by providing analytics and insights on business operation trends, track progress on organizational skills development, market and communicate services in way users/customers consume them.
    • Develop and monitor key KPI's (Metrics that Matter), business cases, annual operating plans, service line of site cost basis as well as oversee and drive cost optimization and productivity strategies for the organization.
    • Help drive best practices and end-to-end processes to ensure sustainability and compliance while working with cross-functional, global teams.
    • Partner and communicate effectively with IT leaders and teams to ensure that strategic priorities are being met through an effective operating system and processes.
    • Be responsible for the implementation and oversight of the Management Operating System, ensuring consistent engagement with stakeholders aligned to the overall strategy and objectives of the organization.
    • Demonstrate a deep understanding of critical organization issues and requirements and recommend solutions that provide continuous improvements and competitive advantages.
    • Support and continuously improve a contemporary operational excellence and governance strategy that significantly contributes to productivity and business efficiency.
    • Manage and coordinate effort, initiatives, and projects across the team to ensure maximum productivity, alignment, consistency and quality.
    • Support the definition and development of holistic service catalogues for all compute services intake using ServiceNow.
    • Support Compute licensing efforts as needed including contract reviews, true-ups, tracking and automations.
    • Assist with generating intelligence metrics to demonstrate overall service health and any service improvement opportunities Assist leaders to manage change.

    YOUMUST HAVE

    • Bachelor's degree required
    • 5+ years' experience in Information Technology, Engineering, or Supporting Functional areas
    • 5+ years' experience with large-scale enterprise/global program in a high paced diverse environment
    • Proficient is MS Office suite – Excel, Visio, and PowerPoint (executive level)
    • High level of English

    WE VALUE

    • MBA and/or Finance and Business Degrees
    • Hands on Experience with ServiceNow, or any other reputable ITSM tools
    • Contract engagement and/or Licensing provisions and process
    • Use and understanding of Tableau, or equivalent (Power BI)
    • High level understanding Enterprise compute and network infrastructure
    • Excellent leadership communication and executive presence
    • Strong influencing, program and change management skills
    • Strong business acumen and customer focus
    • Creation of resulted-oriented Management Operating System
    • Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
    • Creative and collaborative problem-solving capability
    • Conveys specific, observable, and/or measurable expectations for each assignment, and verifies understanding and agreement on deliverables and timeframes
    • Consistently makes timely decisions even in the face of complexity, balancing systematic analysis with decisiveness.
    • Ability to work independently with little direction and guidance
    • Excellent writing and communication skills, including the ability to develop analytical documents and present oral presentations to senior/executive management
    • Interpersonal skills, to help negotiate priorities

    Certifications

    • Scrum (desirable)
    • ITIL. (desirable)
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