Account Support Management - Guadalajara, México - Hewlett Packard Enterprise

Hewlett Packard Enterprise

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Account Support Management

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.

You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.

How you will make your mark:

Utilize account support planning to identify customer's business needs, key stakeholders, and objectives to ensure contractual expectations are correctly set and maintained.
Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of HPE.
Leverage knowledge of the customer's industry, market, and trends to identify potential services or solutions that enable successful outcomes.
Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.
Balance internal needs with customer needs within defined parameters.
Partner with and guide key stakeholders to manage issues/risks and develop mitigation/elimination plans.
Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.
Identify potential customer satisfaction issues, engage appropriate owners, and keep management informed.
Identify and recommend process improvements and operational efficiencies.
Provide guidance to junior level team members.

About you:

First Level University Degree or equivalent combination of education & experience
57 years' experience in customer service
Fluent in written and verbal English
Project Management capabilities
ITIL v3 Foundations certified / ITSM experience is an advantage

Personal skills and qualities:

Ability to develop meaningful relationships in a virtual environment
Comprehensive knowledge in core technologies (Compute, Storage, Cloud, etc)
Written and verbal communication, presentation, and persuasion skills; mastery in English
Active listening and ability to adjust message effectively and tactfully from technical level up to seniorlevel management
Influencing, negotiating and ability to navigate difficult conversations
Ability to work in dynamic environment that is continuously evolving, manage multiple priorities and focus on top goals
Demonstrate basic project management
Ability to learn quickly, enhance skills and continuously evolve to align with fastpaced market

Join us and make your mark

We offer:

A competitive salary and extensive social benefits
Diverse and dynamic work environment
Worklife balance and support for career development
An amazing life inside the element Want to know more about it?

Then let's stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.

We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

mexico #LY-Hybrid #pointnextmexico

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.