Customer Success Consultant - City, México - Outreach

Outreach

Empresa verificada

City, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About the Team

The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health.

Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.

The Role

The primary purpose of the Customer Success Consultant is to provide proactive outbound engagements to our customers to help drive product adoption and success.

This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders.

This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach. This role communicates with both internal and external resources.

Location:
This role is hybrid in Mexico City.

Your Daily Adventures Will Include:

Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform
Develop and track effectiveness success of one to many engagements to inform future customer success strategy
Proactively monitor customer health to identify customers who may be at risk for churn or contraction
Partner with AEs, Renewals desk, and Customer Development Strategists to mitigate risk of customer churn or contraction
Partner with Technical Support when necessary to ensure customer questions and needs are met
Promote and drive customers to selfservice options
Perform other duties as assigned

Our Vision Of You:

Bachelor's degree in a related field, or the equivalent in work experience
At least 3 years of professional experience in a customerfacing role
At least 3 years of experience in a customer success role
Demonstrated knowledge and understanding of customer health, value, and retention metrics
Strong problem solving skills
Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience
Effective and strong presentation skills, especially in a one to many forum, both virtual and in person
Strong expectation management skills
Previous experience working in a SaaS environment, preferred
Previous experience in a sales development role, preferred

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