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Guadalajara

    L2 Network Support Engineer - Guadalajara, México - Terss

    Terss
    Terss Guadalajara, México

    hace 1 semana

    Default job background
    De jornada completa
    Descripción

    The ideal candidate will be responsible for providing second-level support for network-related issues, focusing specifically on Azure cloud services. This role requires a deep understanding of Azure networking, troubleshooting abilities, and the capability to collaborate with cross-functional teams to ensure the optimal performance of our cloud infrastructure.

    Key Responsibilities:

    1. Azure Networking Support:
    • Provide expert-level support for Azure networking components, including Virtual Networks (VNets), ExpressRoute, Network Security Groups (NSGs), and Azure Load Balancers.
    • Troubleshoot and resolve connectivity issues within Azure environments.
    • Collaborate with other support teams to ensure seamless integration of on-premises and cloud networking solutions.
    1. Network Monitoring and Analysis:
    • Utilize monitoring tools to proactively identify and address network performance issues.
    • Conduct thorough analysis of network traffic and logs to identify patterns, anomalies, and potential areas for improvement.
    • Implement and maintain network monitoring solutions for Azure resources.
    1. Incident Response and Troubleshooting:
    • Respond promptly to network-related incidents and provide timely resolution.
    • Collaborate with L1 support and escalate complex issues to higher-level engineering teams.
    • Perform root cause analysis for recurring issues and implement preventive measures.
    1. Documentation and Knowledge Sharing:
    • Create and update documentation for Azure network configurations, troubleshooting procedures, and best practices.
    • Share knowledge with team members and contribute to the development of training materials.
    • Participate in knowledge transfer sessions to enhance the team's collective expertise.
    1. Collaboration and Communication:
    • Work closely with other IT teams, including system administrators, developers, and security professionals, to ensure a holistic approach to network support.
    • Communicate effectively with stakeholders, providing updates on ongoing issues and resolutions.


    Requirements:
    • AT least 3 years' experience fully as Networking Engineer or a combination of Networking and Sysadmin
    • Strong knowledge of Linux/UNIX and Windows Server.
    • Strong knowledge of web and mail protocols (HTTP, TLS, SMTP, etc).
    • Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
    • Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing.
    • Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
    • Experience with shell scripting.
    • Experience withVMs(Google Compute Engine, VMware, Amazon EC2, etc.).
    • Strong understanding of administration (user accounts, permission models, access control).
    • Familiarity with common Linux troubleshooting tools (vmstat,iostat, lsof,strace).

    Familiarity with SQL


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