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    • Representante De Atención A Clientes - Xico - Amex

    Amex
    Amex Xico

    hace 1 semana

    Default job background
    Descripción

    About American Express

    We're a global community of colleagues with a commitment to backing our customers, communities, and each other.

    At American Express, we believe in creating a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.

    We're looking for someone with analytical, documentation, and time management skills. Experience is important, but what we really seek is an open mind.

    Key Responsibilities

    • Provide world-class customer service to cardholders by maximizing our services and benefits.
    • Analyze cardholder spending history, trends, and determine their needs for personalized interaction.
    • Achieve pre-established goals of service and efficiency.
    • Adhere to your schedule and efficiently handle inquiries from card members.
    • Respond to a large volume of calls, demonstrating extraordinary customer service in every interaction.

    Requirements

    • Passion for customer service.
    • Strong negotiation skills.
    • Clear and concise communication in Spanish.
    • Develop customer loyalty through exceptional listening.
    • Ability to build trust in conversations with our customers.
    • Work simultaneously in an environment driven by various fast-paced and competent metrics.
    • Navigate the Windows environment.
    • Adaptability.
    • Ability to recover from adversity.
    • Resolution to the client in an effective and adequate way.
    • Agility.

    Additional Requirements

    • Flexibility to work anytime between 06:00 am - 11:00 pm, including weekends.
    • Hybrid environment.
    • On-site expectation 3 days/week.
    • Part-time job (30 hours per week) with shift flexibility requirements.

    What We Offer

    We offer a fantastic and diverse working environment, high performance rewards, and target-driven incentives.

    We prioritize our colleagues' and loved ones' physical, financial, and mental health through each stage of life.

    Benefits include:

    • Competitive base salaries.
    • Bonus incentives.
    • Support for financial-well-being and retirement.
    • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
    • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
    • Generous paid parental leave policies (depending on your location).
    • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
    • Free and confidential counseling support through our Healthy Minds program.
    • Career development and training opportunities.
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