Returns Manager, Amazon Logistics - Mexico City, México - Servicios Comerciales Amazon México S. de R.L. de C.V.

Descripción

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce.

This position has to be comfortable interfacing with various functional teams, have a passion for data analysis, and process improvement based on metrics.

A successful candidate will be highly analytical, customer-focused and will have an ability to work independently under time constraints to meet deadlines.

The manager will have a proven track record in taking on end-to-end ownership and successfully delivering results with the highest standards in a fast-paced and dynamic business environment.

• Deep dive and analyze key business performance metrics, identify gaps, create plans to mitigate and drive to closure.
• Experience defining program requirements and using data and metrics to determine improvements.
• Own regular business reviews with leadership and operational teams to audit ongoing performance against key metrics and program goal.
• Cross functional coordination and alignment between stakeholders.
• Define new goals to measure the success of our program and drive health of the program
• Excellent written and verbal communication skills, including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.

• Completed Bachelor's degree.
• 2+ years of work experience working in Transportation and/or Logistics.
• 2+ years of experience working in operations.
• Experience using data and metrics to determine improvements and drive solutions.
• English fluency.

• Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization.
• Experience in reverse logistics operations.
• Experience in process improvement tools.
• Data analyst and SQL knowledge.
• Continuous improvement experience.