German Speaking Member Services Reservation Agent - Guadalajara, México - RESORTCOM INTERNATIONAL MEXICO, S. DE R.L.

RESORTCOM INTERNATIONAL MEXICO, S. DE R.L.

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position Summary

Pay Information
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Reservation Agent (German & English) -$23,000 Pesos monthly + 10% attendance bonus. monthly commission which can range from $2,000-$10,000 depending on KPI achievements. Agents will be scheduled for 40 hours per week. Can include weekends and weekdays.

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Attendance Bonus
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Savings Fund
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Life Insurance
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Food Voucher
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At Law Benefits

Career Progression Opportunities.

Ø Additional Client Reservation Agent:
_On average, new employees will be able to progress within 3-6 months._

Ø Elite Reservation Agent:
_On average, new employees will be able to progress within 6-9 months._

Ø Monthly development workshops to add new skills to your existing knowledge.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Handle inbound and outbound calls with reservation requests and perform all other Club Services functions
Provide World Class Service on all calls by using ResortCom Call Quality model
Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership
Educate members on amenities, activities, products, and services offered at each resort
Maintain a working knowledge of all resorts, company policies, procedures, products, and services
Meet or exceed daily, weekly, and monthly sales goal
Willingness to work flexible schedules that varies according to business needs
Adhere to assigned shift schedule and break and lunch schedules
Attend and complete all required and compliance training
Perform other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment
The work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.

Required Education and Experience