Customer Training Specialist - Jalisco, México - Prometeo Talent

Prometeo Talent

Empresa verificada

Jalisco, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Introduction

Hey there At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry.

We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies.

We invite you to read this position's details and then apply

Position Overview

As a Customer Training Specialist, your primary objective is to guarantee an exceptional experience for our customers in every interaction with our suite of products and services.

This includes ensuring a high-quality experience during the initial training post-sale and providing continuous coaching for users at all levels throughout their engagement with the client.

Key Responsibilities

Proficient in developing, overseeing, and presenting training sessions through online training tools.
Skilled in producing customeroriented training videos.
Capable of providing training in various formats, including individual sessions, group sessions, webinars, and facetoface interactions.
Able to seamlessly transition training interactions into potential lead generation opportunities when appropriate.
Emphasis on user education and promoting the adoption of products/services.
Willingness to occasionally travel for professional development, customer user workshops, or corporate meetings.
Familiarity with administrative processes.

Required Experience/Skills:

Customercentric approach with a genuine enthusiasm for delivering exceptional customer service.
1+ years of experience as training specialist
Advanced English level
Outstanding interpersonal communication and presentation skills, coupled with high energy and the ability to be assertive while maintaining respect.
Resourceful, organized, and exhibits a professional demeanor.
Understanding and appreciation of change management aspects, emphasizing the drive for adoption and adherence.
Proficiency in an additional language, particularly Portuguese and French, at a professional level, is highly desirable.

Enjoy great benefits