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Guadalajara

    FSE Planner - Guadalajara, México - Sidel

    Sidel
    Sidel Guadalajara, México

    Encontrado en: Talent MX C2 - hace 17 horas

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    Permanent
    Descripción

    FSE Planner

    Contract Type

    Permanent

    Country

    MEXICO

    Location

    Guadalajara

    Your opportunity

    Sidel is looking for a Field Service Engineer Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.

    Your Mission

  • Responsible for Field Service Engineer ́s occupation at the assigned territory
  • Ensure technicians start the mission with all needed materials and documents for the work assigned
  • Ensure consolidation of workload and the planning of required resources for new equipment and service
  • Ensure the planning of Project Support/Global resources for complex deals and critical operations
  • When necessary align or reroute appropriate technicians to accommodate customer emergencies
  • Identify missing skill global to sustain operations according to the business plan
  • Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
  • Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
  • Own and drive the update of the on planning Sidel tools, such as FSM
  • If applicable, ensure trainning planning, highlight gaps, drive corrective plans
  • Follow up on their interventions, ensure an occupation rate according to KPI, manage vacations, time off and layover.

    • Your Profile

    Enhanced English Proficiency: Proficient in advanced English language skills, including both verbal and written communication. Proven Administrative Expertise: Demonstrated experience and proficiency in various administrative tasks and roles. Effective Leadership Abilities: Possess strong positive leadership skills, capable of motivating and guiding teams towards shared goals. Exemplary Organizational Skills: Known for meticulous organization and ability to streamline processes for improved efficiency. Comprehensive Conflict Resolution Expertise: Equipped with in-depth knowledge and experience in effectively managing and resolving conflicts within diverse environments.