Junior Operations Specialist - Culiacan, México - Zubale

Zubale

Empresa verificada

Culiacan, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

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Who We Are

Zubale is a technology company that enables retailers to win in eCommerce in Latin America with its ecosystem of eCommerce infrastructure services.

We partner with a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands to integrate our technology with theirs and fulfill the order end-to-end with independent workers who pick, pack and deliver from the retailers asset (store, warehouse, dark stores etc) to the final customer.

In addition, we can modularize our tech given the retailers needs. We are obsessed with helping brands and retailers improve their eCommerce direct channels experience, reduce costs and improve EBITDA.

We have achieved aggressive growth in 4 years operating in 6 countries: Mexico, Brazil, Chile, Colombia, Peru and Costa Rica and completing over 10 million jobs in our platform.

Today we serve 80+ customers, have thousand of gig workers engaged in our platform and operate in thousand of stores.

We're looking for people with an entrepreneurial spirit and passion for building new and different projects.

This is a rare opportunity in Latin America to work with a well-funded startup, with exponential growth, and footprint across the region.

Our founders are Harvard Business School graduates with deep consumer expertise at Walmart and P&G across Latin America, India, China and Africa.

What You Will Do

Analyze, create and execute strategies to improve NPS and ON TIME for final clients
Own and improve operational KPIs like NPS, training score, churn of users
Convert raw data into insights to improve user retention and customer satisfaction
Build new operational processes to improve our service
Work crossfunctionally with the multifunctional team in Mexico
Deliver on key metrics to enable growth

The Skills and Experience You Will Bring

1 3 years of fulltime work experience in operations
1+ years of experience in gig economy platforms or logistics
Bachelor's degree or equivalent in business administration, marketing, international relations or similar degrees
Data driven with ability to pull numbers to drive decisions
Being located in Culiacán, Mexico

Qué hará

Analizar, crear y ejecutar estrategias para mejorar NPS y ON TIME para clientes finales
Poseer y mejorar los KPI operativos como NPS, puntuación de formación, rotación de usuario
Convertir los datos en información para mejorar la retención de usuarios y la satisfacción del cliente
Crear nuevos procesos operativos para mejorar nuestro servicio
Trabajar interfuncionalmente con el equipo multifuncional en México
Cumplir con las métricas clave para permitir el crecimiento

Qué experiência y habilidades aportarás

1 3 años de experiência laboral a tiempo completo en operaciones
1+ años de experiência en plataformas de gig economy o logística
Licenciatura o equivalente en administración de empresas, marketing, relaciones internacionales o títulos similares
Impulsado por datos con capacidad de sacar números para impulsar decisiones
Estar ubicado en Culiacán, México

What We Offer

Competitive Salary
Plenty of time to refresh and regenerate: vacation, holidays and floating days
Fast track development when goals are met
Great training environment and mentorship by Harvard graduates
Opportunity to work with an amazing team to build a platform that helps people find a foothold in the digital world