Total Rewards Analyst - Aguascalientes, México - Importante Empresa Del Sector

Descripción

Do You Dream BigWe Need You.

Job Description

Qualifications, Experience and SkillsLevel of educational attainment requiredBachelors in Administration careers

Previous work experience requiredRequire 12 years of experienceCallingquery management

Language skills requiredEnglish B1

Technical skills requiredData accuracyExcelJIRA

Soft skills requiredHigh ability of information gatheringHigh level of service mindsetOrganizing skills adheres to deadlines

Key tasks and accountabilitiesCoordinate with stakeholder, benefit providers, brokers, and vendors to ensure timely and accurate delivery of benefits to employeesAssist employees with benefit inquiries, issue resolution, and enrollment processes daily, requires on call assistance on regular basis for half of the working dayStay appraised on benefits policies and changes on the benefits front for query managementMaintain all business health KPIS like turnaround time, CSAT and call adherence basis the targets set for the teamCollaborate with team members to develop and implement initiatives to improve the overall employee experience on callsGather employee feedback and conduct surveys to identify areas for improvement and develop action plans accordingly basis CSATSupport the planning and execution of annual enrolment cycle which is yearly for benefits choices for the year, wellness programs, and other initiativesMaintain standard operating procedures SOPs related to benefits administration and employee experience initiativesContinuously maintain the query management research knowledge resources on the Knowledge hub of the teamMaintain documentation and proofs of emails in all JIRA tickets

Bolsa de trabajo México ofrecemos puesto de Total Rewards Analyst para el sector de Recursos Humanos

de Aguascalientes. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.