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Chihuahua

    International Customer Service Representative - Chihuahua, México - Copeland

    Copeland
    Copeland Chihuahua, México

    hace 11 horas

    Default job background
    De jornada completa
    Descripción

    MAIN RESPONSIBILITIES:

    Responsible for direct customer contact in all areas regarding product selection, order placement, pricing, complaints, technical help, product returns, expedites, customer deductions, credit and literature requests.

    Order Management

  • Order entry into appropriate plant, generate order acknowledgements, process expedite requests
  • Process EDI / I-Trade orders, acknowledgments, and invoicing
  • Prepare and submit proforma invoices for customers without payment terms
  • Obtain credit card information for credit card/cash in advance customers for accounting to process.
  • Coordinate with scheduling on all build to order items or large quantity orders
  • Obtain freight quotes
  • Prepare export documents
  • Coordinate with shipping department to ensure customers shipping requirements are maintained.

    • Customer Communication

  • Respond to all telephone calls, faxes and emails.
  • Relay pricing and promotions to customers, sales and manufacturer reps when requested
  • Notification to customers on promotions, specials, shortages and any other relevant information
  • Resolve and answer customer inquiries and complaints
  • Process and mail literature requests
  • Obtain and submit customer surveys
  • Process sample / show requests as needed
  • Interface with other department (credit, marketing, manufacturing, marketing, engineering, QC, repairs, shipping) to insure a high level of customer service
  • Provide technical product support to customers within scope knowledge, and forward
  • onto technician or engineering when beyond scope

    • Warranty and Deductions

  • Issue returns goods authorizations
  • Resolve customer deductions and issue credit memos

    • Customer Set-Up and Maintenance

  • Maintain ship to locations
  • Maintain updated customer notes, comments, and pertinent customer information
  • Maintain UPS shipment notification email addresses
  • Maintain Acknowledgement notification information

    • JOB REQUIREMENTS :

  • EDUCATION: University degree in Administration, International Business or related. Industrial Engineering is also acceptable.
  • EXPERIENCE: Strong International Customer Service background. Export and Letter of Credits policies knowledge. Computer literacy/knowledge. Superior communication and strong communication and organizational skills. Ability to work under pressure, respecting deadlines and delivering results.
  • SKILLS : Proficiency in Microsoft Outlook, Word, Excel, Export, L/C Processes and Procedures.
  • LANGUAGE: > % - must possess excellent English comprehension, writing and conversational speaking skills.
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