Customer Success Associate - Guanajuato, México - Wobot

Wobot
Wobot
Empresa verificada
Guanajuato, México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Responsibilities:


  • Own overall relationship with clients, including managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
  • Establish a trusted and strategic advisor relationship to help drive the continued value of our product
  • Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
  • Communicate effectively with both internal and external seniorlevel management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data
  • Serve as daytoday contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members to ensure timely deliverables
  • Collaborate, problemsolve, and/or strategize upcoming client meetings with team members
  • Work with the sales and marketing team to develop case studies

Requirements:


  • Exceptional written and verbal communication skills.
  • Someone who is ready to take initiatives and is selfdriven
  • Someone who is detail oriented.

Timings:

9 AM CST - 6 PM CST


How we work ?

  • Microsoft Teams is our go to tool for daily communication
  • We conduct daily standups and team meetings over Teams
  • We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.
  • We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.
  • We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours
  • We get together for a biweekly townhall and frequent destressing session with a certified healer

Perks and Benefits:


  • 100% remote workplace model
  • Health Insurance
  • Top performers eligible for attractive equity options
  • Mental Health Consultations.
  • Company sponsored upskilling courses
Growth Hours: 40 hours every year

  • The chance to give back with 40 hours for community causes
  • Fun company retreats twice a year
  • Access to a Financial Advisor

Salary:
$8, $12,000.00 per month


Ability to commute/relocate:

  • Monterrey, N

L:
Reliably commute or planning to relocate before starting work (required)
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