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  • Sales & Service Manager - Monterrey, N. L. - FOODHUB

    FOODHUB
    FOODHUB Monterrey, N. L.

    hace 2 meses

    Descripción

    Sales & Service Manager

    Location: Monterrey, Mexico

    Start date: Immediate

    Contract type: Permanent

    Salary & benefits: Competitive, aligned with industry standards, Hybrid

    About Us:

    Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button.

    We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into Mexico, we're looking for a dynamic Operations Leader to drive performance, efficiency, and growth in the region.

    This role reports to the Global Director of Operations.

    Years of Experience:

    • Strong experience with POS systems, online ordering platforms, or food delivery technologies.

    • Solid background in the hospitality, restaurant, or food service industry.

    7+ years of experience in operations leadership and/or large-scale sales management, preferably in BPO/call centre environments with international exposure.

    Responsibilities:

    The below is your ideal roles and responsibilities

    • Oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.
    • Monitor performance metrics, identify improvement areas, and implement corrective actions.
    • Develop, manage, and optimize budgets while ensuring cost efficiency.
    • Implement best practices to drive efficiency and sales/service quality.
    • Manage and mentor large teams across multiple channels (voice, chat, email).
    • Develop and execute strategies to meet revenue and client growth targets.
    • Collaborate with global teams to ensure seamless customer experience and satisfaction.
    • Recruit, train, and develop high-performing teams.
    • Provide ongoing coaching and leadership to build capabilities and future leaders.
    • Foster a culture of accountability, continuous improvement, and client focus.

    Skills Required:

    The candidate should have the below skill sets,

    • Strong leadership and proven ability to manage large, multicultural teams.
    • Exceptional communication and interpersonal skills.
    • Expertise in operations, workforce management, and process improvement.
    • In-depth knowledge of sales strategies and techniques in high-volume environments.
    • Analytical and data-driven decision-making abilities.
    • Ability to perform in fast-paced, dynamic, and high-growth settings.
    • C1 English proficiency + native Spanish.

    Key Metrics of Success (KRA):

    • Client Net Promoter Score (NPS)
    • SLA sales & service measures
    • Operational cost savings without compromising quality
    • Revenue growth through improved processes, upselling, and retention strategies
    • Process scalability and efficiency improvements
    • Team development and retention

    Job Types: Full-time, Commission

    Pay: $41, $49,000.00 per month

    Experience:

    • POS: 2 years (Preferred)

    Language:

    • English (Preferred)
    • Spanish (Preferred)

    Work Location: On the road


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