Technical Analyst 3-support - Zapopan, México - Oracle

Oracle

Empresa verificada

Zapopan, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Customer Support - Senior Technical Support Analyst - Fusion Cloud

Detailed Description and Job Requirements - External

As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of many Oracle products and in-depth knowledge of several products and/or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Education

B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.

0 GPA and/or:

Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Desired Profile
Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.

Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, diagnostic logs review, Troubleshooting techniques etc).

Knowledge of networks, database, server configuration, Web Server, SQL tuning and so on.

Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.

Behavioral Skills (required)

Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
Welldeveloped listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan
Ability to persevere in the face of obstacles and ensure customer's success.
Selfstarter, works well unsupervised or with limited supervision
Detail Oriented (Process orientation preferred)

Technical & Analytical Skills (required)

Ability to resolve Procurement and Sourcing flow issues such as:
Requisition to Purchase Order Automation
Supplier registration, Sourcing and Negotiation
Direct and indirect procurement
Internal material transfer requisition
Transaction account definition configurations
Knowledge on Procurement approval configurations
Welldeveloped troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process. Advanced knowledge of SQL.
It is a plus to have functional and technical knowledge of more than one modules in any of the following Oracle Supply Chain Application Suites
Oracle E-Business Suite; PeopleSoft Enterprise SCM; JD Edwards Enterprise One; Siebel
Experience in writing SQL queries in Oracle EBS/Fusion, PLSQL coding experience is a plus
Expertise in Full Cycle P2P O2C and Inventory flows
Ability to independently troubleshoot issues using Database Tables/SQL Queries

**Customer Support - Senior Technical Support Analyst - Fusion Cloud

Detailed Description and Job Requirements - External

Have an understanding of many Oracle products and in-depth knowledge of several products and/or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Education

B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.

0 GPA and/or:

Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Desired Profile
Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.

Extensive experience with one or many aspec