Customer Sales Specialist - Tlaquepaque, México - Arrow Electronics, Inc.

Arrow Electronics, Inc.

Empresa verificada

Tlaquepaque, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position:

Customer Sales Specialist

Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company,, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech

As a Customer Sales Specialist, you will work to establish and retain strong and influential customer, supplier, and internal relationships.

By providing professional, timely and accurate responses to customer inquiries and requests, you will maintain industry leading customer satisfaction. This is a great opportunity to set the foundation for an impactful and successful career at Arrow

What You'll Be Doing

Responsible for the daytoday sales support and customer service tasks for specified customers and assigned accounts
Researches and responds to customer inquiries expeditiously and with accuracy
Maintains efficiencies in corporate and team operational processes and procedures
Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
Owns the endtoend quotes and order process for specified suppliers and customers
Problem Resolution: Work with appropriate supplier contacts and internal departments to solve presales and postsales problems.
Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
Liaison between sales team to perform root cause analysis of any order issues or pricing variances
Ensures returns, invoicing, credit, shipping issues, etc are resolved in a timely fashion and within our service level expectations.
Attend and participate in customer and supplier calls about metrics, understand products and programs, and set internal action plan and communicate to appropriate account team members
Works as closely with your team members within a shared work queue to ensure workload balance and consistency in customer experience.
May assist less experienced teammates in problem resolution

What We're Looking For

Typically requires a 4year degree and 24 years of experience in customer service, sales, buying, planning, or procurement
Intermediate knowledge of Microsoft Excel
Excellent verbal and written communications skills; must be fluent in English
Expertise in Excel, knowledge for Oracle ERP and Saleforce are a bonus

What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus
40% vacation premium
12 vacation days
Savings Fund
Life Insurance
Healthcare Insurance
Food & Restaurant Vouchers
Growth Opportunities

LI-SH1

Annual Hiring Range/Hourly Rate:

$20, $26,400.00 MXN Monthly

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal-opportunity employer.

All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support