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    • Customer Support - Ciudad de México - Ottomatik

    Ottomatik
    Ottomatik Ciudad de México

    hace 2 semanas

    Default job background
    Educación / Formación
    Descripción

    Job Title: Customer Support & Project Coordinator

    We are working with a company that specializes in energy audits and renewable solutions to find a highly organized and communicative individual to manage home energy upgrade projects from start to finish.

    Key Responsibilities:

    • Coordinate installation schedules between homeowners, installers, and subcontractors to ensure timely and efficient project execution.
    • Serve as the main point of contact for homeowners throughout the installation process, providing updates and addressing concerns.
    • Assign project tasks and communicate clearly with subcontractors and internal teams to ensure everyone is aligned.
    • Ensure all materials, documentation, and permits are prepared prior to installation start dates.
    • Monitor the progress of ongoing installations and troubleshoot any issues or delays that arise.
    • Maintain accurate records of communications, project milestones, and installation outcomes.
    • Address funding-related concerns and ensure projects are closed out promptly and in line with funding expectations.
    • Conduct follow-ups post-installation to confirm homeowner satisfaction and resolve outstanding items.
    • Evaluate the quality of completed projects to a reasonable degree, identifying potential issues and opportunities for improvement.

    Requirements:

    • +2 years of experience in Customer Support
    • Previous experience in roles such as Operations, Quality Assurance or related
    • Excellent English level
    • Great attention to detail, decision-making, communication, and organizational skills

    Preferred Skills:

    • Data reporting experience
    • Experience in the construction industry would be beneficial

    This is a full-time position with two possible shifts: 8 am to 5 pm CST or 12 pm to 8 pm CST. The salary range is $1,600 - $2,000 USD per month, and there are many growth opportunities within the company.

    The job comes with 3 weeks of PTO (15 business days) a year, 6 US holidays, and a supportive work environment.

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